Our Reviews

Both of my children are current patients of Dr. Pennella currently. I can't comment yet on the progress of their teeth (though it seems progress is going well!), but I can comment as to the service of the staff and Dr. Pennella himself. Last night our son was hit in the mouth by a soccer ball, and his upper lip got stuck in his upper braces. I called the after-hours number and left a message and heard back from someone within about 30 minutes. She told me Dr. Pennella himself would meet us at the office. He talked our son through his options at the office and was so kind to us all despite our interrupting his Friday evening (and he never made us feel bad for that!). Our son needed a shot to numb his lip and within seconds he was good to go! It's that kind of service that sets The Braces Place apart, and we are so grateful for the kindness extended to us in that situation! Highly recommend!

Jennifer was absolutely amazing. She was so kind and made me feel comfortable while taking my pictures. I love her.

If you’re wondering where to go for your braces needs, this is your sign. My experience has been phenomenal. I can’t say enough about Laura the patient coordinator. She sat with me as long as I needed to during our initial consultation and since then has gone completely above and beyond for me. She deserves so many kudos. Caring, compassionate, and professional but down to earth. The perfect combo!! Thank y’all so much for easing my fears, explaining everything thoroughly, and only wanting the best for my braces journey as an adult.

Can’t say enough good things. Not only do my daughter’s teeth look amazing, but the staff and doctor were the most helpful and pleasant group. Thank you!

All the staff went out of there way to make me feel comfortable.I haven’t had my braces on long and I can see a dramatic change in my smile already.

I don't usually leave reviews, but when I have an an amazing experience, I want everyone to know! Year before last, our dentist suggested my teenage daughter get braces to resolve a few issues. I didn't understand why because her teeth looked great to me. But I know I don't appreciate when others act like they know my my job better than myself, so we made appointments with several Orthodontists to get a quote and see what was in store for my daughter. The first three places we visited gave us extremely high quotes and were unsure of the time frame, and they barely took the time to explain the process and how things would work out. The employees were barely helpful and barely approachable. And don't even get me started on the expense! I pass the Braces Place on my way to work every day, so I called and scheduled an appointment for a "free quote". I was immediately impressed with the upbeat attitudes and "happiness" that was evident in this office. I love giving business to places where the employees are happy! They never wasted a single second of my time. EVERY single employee was very knowledgeable, helpful, and more than happy to assist. They did a few scans and put together a very detailed plan with several options for how to proceed with my daughters care. They even explained every step of every option in a way we could understand! AND THEN CAME THE BEST PART: The payment plan! Why yes, I actually CAN afford the down payment and the monthly payment and don't have to take out a loan to help my daughter! That was almost two years ago and my daughter will be having her braces removed soon. TWO whole years of going to this office every 5-6 weeks, and the employees are ALWAYS happy and helpful and just a joy to be around, not just on the first visit to make a good impression. My daughter now has all her dental issues corrected, her bite is perfect, and her self esteem has been restored with the most beautiful smile I've ever seen! I have enjoyed the experience so much that I have decided to seek treatment from the Braces Place for myself and issues I've always put aside in favor of treatment for my children. Even though it's extensive care, it's still very affordable! Thank you to the Braces Place Staff and Dr. P for showing Lexington and other Orthodontists that you can absolutely run a well organized business and have happy employees as well as happy patients! You guys are awesome!

Great experience with Dr. Pennella and team! Thank you Melanie and Laurie for answering all questions!

The whole staff is so nice and welcoming! Michele is very thorough with all the information we need and so inviting! Love this place so far!!

The staff here has been absolutely amazing here and extremely supportive. Michelle was very helpful in preparing us for our first experience with braces, and was there for each step of process! Would absolutely recommend this place for anyone looking to get their family started with braces!

I love this place! The staff here are awesome and always inviting. My appointments were always prompt. The wait was never long. On top of that, I came out with a beautiful smile! I recommend them 💯 %, 10/10!